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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mirayda Symons

April 24, 2025

5  out of  5
rating by Mirayda Symons
"The true value of a business is when you received good customer service! carlos Luis State Farm Insurance has an Awesome Agent by the name RENE GUTIERES, he is a friendly Efficient, Experience, Respectful person, from the moment that I Talked to Rene for the very first time (18 YEARS AGO) Rene has been very kind and always show consideration and pay attention to the needs of the consumers, I highly recommend him. Rene always exceed my expectations!...GOD BLESS YOU RENE."
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Frank Lopez

April 23, 2025

5  out of  5
rating by Frank Lopez
"My family has been with Carlos Luis State Farm Insurance Agency for more than 2 decades. The customer service, the honesty, and integrity that they provide, is superb! Frances Rodriguez, the customer service manager, has always been eager in helping us with our policies, and any concerns that we might have. Frances is very knowledgeable in her line of work, respectful, and courteous, to say the least. Give Carlos Luis State Farm Insurance agency an opportunity to serve you, and you won’t be disappointed."
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Stacey Alba

April 16, 2025

5  out of  5
rating by Stacey Alba
"I have been with this agency for many years , Annell has been the best customer service representative I've ever had. Always helpful, takes her time to answer and explain any questions . Very professional."
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lazaro fernandez

April 15, 2025

5  out of  5
rating by lazaro fernandez
"Doy gracias a Dios de estar en esta agencia de seguro por más de 25 años desde que llegué de cuba. Para mí es una esperiencia maravillosa el servicio que cada uno desempeña para los que están y para los que ya no trabajan ahí por ejemplo debo mencionar a la queridísima Doris que por muchos años fue mi ajente de seguro como también el agente actual llamado René Gutiérrez que lleva ya muchos años siendo mi agente siempre al servicio de el cliente brindando la mejor atención 100% siempre que tengo una inquietud siempre resolviendo todas mis necesidades en cuanto a mi póliza siempre quedando o bien satisfecho en particular recomiendo encarecidamente la oficina de carlos Luis donde no olviden que siempre les van a dar el trato justo que mereces, de todo corazón y como experiencia por la cantidad de años que llevo ahí, recomiendo ese maravilloso lugar donde podrán disfrutar de una extraordinaria póliza para su vehículo al 100%. Los años son los que marcan la diferencia y no olviden contactar si necesitas cotizar a el agente René Gutiérrez dígale que yo Lázaro Fernández se lo recomendó, seriedad esperiencia buen servicio.y para terminar repito ese comerciar que sale en la televisión de el abogado Kinkade Pero en esta ocasión cambiando el nombre les digo, Si necesitas una buena póliza para Seguro llame a Rene porque Rene Gutierrez’ porque Rene Sabe y le va a dar una buena cotización 🙏"
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Samuel Monti

April 14, 2025

5  out of  5
rating by Samuel Monti
"I have been receiving excellent customer service from Sergio Chamorro from the Carlos Luis State Farm Agency. Sergio has been very professional, timely and friendly in his services. I should finally note that I have had many policies with the Carlos Luis State Farm Agency for many years and I highly recommend the agency - all their employees show the same level of excellent professional service as Sergio provides!"
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Chelsea A Jaremko

April 9, 2025

5  out of  5
rating by Chelsea A Jaremko
"Sergio was awesome to work with. Super kind, professional, and really efficient—he got everything set up quickly and even found us some savings, which was a nice bonus. Made the whole process super easy and stress-free. Highly recommend!"
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javier markowicz

April 7, 2025

5  out of  5
rating by javier markowicz
"Sergio Chamorro was very helpful, effective and thorough. Highly recommend him."
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Yudelcy Real Estate Miami

April 7, 2025

5  out of  5
rating by Yudelcy Real Estate Miami
"LLevo varios anos con la Compania y siempre estoy satisfecha con el trato tan professional de ellos, en especial del agente de seguros,cuiden a este Agente, es excelente en su labor Rene.Los recomiendo sin duda a equivocarme."
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Maribel Sanchez

April 7, 2025

5  out of  5
rating by Maribel Sanchez
"My Family has been doing business with Carlos Luis Office for more than 20 Years. Always had great customer service. Really happy to be working with Sergio Chamorro now always in top in my insurances and always ready to help. keep up the good work and amazing customer service."
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Ivan Saud

April 4, 2025

5  out of  5
rating by Ivan Saud
"Just got off the phone with Sergio Chamorro of State Farm (Carlos Luis office). In just a few minutes, Sergio was able to resolve my original issue. In addition he helped me with other questions that I had. He is very efficient and effective."
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Alberto Leonard

March 24, 2025

5  out of  5
rating by Alberto Leonard
"I’ve had my auto, home, boat and wave runner insurance with Carlos Luis for over 30 years and have always had spectacular/personalized service!! No agency can compete with the Carlos Luis professionalism and at competitive costs. Thank you Carlos and the State Farm team !! Happy customer"
We responded:
"Albert, thank you so much for the kind words. You and your family are very special !!!"
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Manolo Galang

March 17, 2025

5  out of  5
rating by Manolo Galang
"Carlos Luis and his team are extremely friendly, knowledgeable, and professional. My wife and I insure our car through State Farm. We trust Carlos greatly and recommend him for any insurance needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Anita Gill

March 16, 2025

1  out of  5
rating by Anita Gill
"I don’t recommend this office unless you are insuring a half a million car or a building. They will not take the time to give you the services you deserved. Don’t believe me, try them. Good luck"
We responded:
"Anita, we’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. I'm trying to locate your account in order to follow up on your concern, however I can't seem to find it. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
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Daniel Barcia

March 9, 2025

5  out of  5
rating by Daniel Barcia
"I've had an excellent experience with René from State Farm. He is a very professional, friendly, and always willing to help. He provided outstanding service, addressing all my questions clearly and efficiently. It's clear that he has great knowledge of the company's products and services. I highly recommend René, his attention and dedication truly make a difference. Thank you for everything, René!"
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Marilin Perez

March 7, 2025

5  out of  5
rating by Marilin Perez
"Estoy extremadamente contenta y realizada por los más de 20 años que llevamos en la Agencia de Carlos Luis. Frances has Sido nuestra agente por los últimos 12 años y estamos muy satisfechos por su profesionalismo, carisma , buena voluntad y excelente servicio. Es un placer llegar y encontrarnos con Frances. Hemos sido muy bendecidos y deseamos que sea muy bendecida. La agencia es privilegiada por tener a una agente como Frances tan especial!"
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Enternal_ Clipz

March 6, 2025

5  out of  5
rating by Enternal_ Clipz
"For more than 15 years Rene Gutierrez has been my insurance agent , he is reachable and knowledgeable with any questions I've had! It's so reassuring to have that person to person care! ”Super quick, super helpful = excellent agent! Thanks Rene for your help and service for all these years."
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Gayou Beau

March 6, 2025

5  out of  5
rating by Gayou Beau
"I have been with this agency for many year. It's always a pleasure working with my agent Annel. She provides excellent service and finds the best coverage to meet my needs."
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Rebecca Meire

March 5, 2025

5  out of  5
rating by Rebecca Meire
"Excellent insurance agent. I was assisted by Annel who was very informative, took her time to explain the different coverages and listened to what I needed, was patient with all my questions, friendly, knowledgeable and helpful. Highly recommend for all your insurance needs."
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Ramon Reyes

March 4, 2025

5  out of  5
rating by Ramon Reyes
"Rene Gutierrez is the best auto insurance agent I have had the opportunity to work with in 30 years. And the team of Rosy Avellaneda and Vivian Prado for Home Insurance is also second to none."
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Joe Yuste

February 11, 2025

5  out of  5
rating by Joe Yuste
"I HAVEBEEN HELPED TODAY BY AN ANGEL NAMED DUNIESKY SUAREZ WHO HELPED THIS ALMOST 70 YEAR OLD MAN WITH HOW TO REPORT AND SEND PICTURES AND PROCESS A CLAIM ON AN ACCIDENT I HAD TODAY. THANK YOU CARLOS LUIS FOR HAVING SUCH AA COMPETENT EMPLOYEE.GOD BLESS YOU."
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Sebastian Mirandes

January 20, 2025

5  out of  5
rating by Sebastian Mirandes
"Sergio Chamorro was very helpful and provided excellent service when obtaining the documents for my new car."
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Eagle Concrete Corp

December 30, 2024

5  out of  5
rating by Eagle Concrete Corp
"This is the best agency for State Farm Insurance. Annel is my agent and every time I need anything… she is there to help me! If I could give them a million stars, I would because of her professionalism. Love this place!"
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sandra verde

November 27, 2024

5  out of  5
rating by sandra verde
"Excelente atencion y eficiencia recibida del Agente Sergio Chamorro. En menos de una hora mi camioneta Nissan Panthfinder 2024 estaba totalmente asegurada. Gracias sergio por tu eficiencia y profesionalismo. Servicio y atencion 5 estrellas"
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Marjolys Zayas Fernandez

November 26, 2024

5  out of  5
rating by Marjolys Zayas Fernandez
"Excelente!!!, Sergio Chamorro fue extremadamente profesional y me aclaró al detalle todas mis inquietudes. Muchas gracias"
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RJP

November 25, 2024

5  out of  5
rating by RJP
"Frances is the best insurance agent! Highly recommend her for your insurance needs!"